Privacy Policy

1. Introduction

This Privacy Policy explains how Torbole Holiday House ('we', 'us', or 'our') collects, uses, and protects your personal information when you use our website www.torboleholidayhouse.com or book our accommodation. We are committed to ensuring that your privacy is protected and we handle your data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We collect and process the following types of personal information:

• Contact information (name, email address, phone number)
• Booking details (check-in/check-out dates, number of guests)
• Payment information (processed securely through our booking partner)
• Communication records between you and us
• Technical data (IP address, browser type, device information)
• Usage data (how you interact with our website)

3. How We Use Your Information

We use your personal information for the following purposes:

• To manage your booking and provide our services
• To communicate with you about your stay
• To process payments and prevent fraud
• To improve our website and services
• To comply with legal obligations
• To send you relevant updates and offers (with your consent)

4. Information Sharing

We may share your personal information with:

• Our booking platform provider to process reservations
• Payment processors for secure transactions
• Legal authorities when required by law
• Service providers who assist in our operations

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under data protection laws, you have rights regarding your personal data, including:

• Right to access your personal data
• Right to correct inaccurate data
• Right to request deletion of your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements.

8. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about how we use cookies, please see our Cookie Policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@torboleholidayhouse.com
Address: Via Tòm del Sarca 3, 38069 Torbole sul Garda TN, Italy